These terms applies to users who have purchased goods through Crafters Warehouse JA. It encompasses our website Terms and Conditions (“the Terms and Conditions”) and accordingly words defined in the Terms and Conditions shall have the same meaning in this Policy unless the context indicates otherwise.
SHIPPING RATES & DELIVERY ESTIMATES
All online orders placed during the calendar week (Monday-Friday) with no public holiday interference should be shipped within 1-2 business days after the order process has been completed and payment is confirmed.
In the event that Crafter’s Warehouse JA experiences a high volume of orders, shipments may be delayed by a few days (customers will be notified via email, social media and possibly Whatsapp chat). Accordingly, please allow additional days in transit for delivery i.e. (post office or Knutsford).
SHIPPING CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
· ESTIMATED SHIPPING TIME :10 – 25 DAYS BUSINESS DAYS USA
· ESTIMATED SHIPPING TIME: 1-3 DAYS KNUTSFORD EXPRESS
· ESTIMATED SHIPPING TIME: 1-3 DAYS ZIPMAIL POST TO POST
Same day Delivery
Same day delivery is available for an additional cost of $800. Orders placed and paid before 1:30 pm. Monday to Friday will be delivered between 2:00pm-6:00pm. Customers may experience delays due to weather, traffic, delivery volume, detours, vehicular accidents, or other incidents outside of Crafter’s Warehouse JA Control.
DELIVERY ADDRESS
At check out, are required to indicate the name that you would like the package to be addressed to, the physical address where you require delivery, as well as contact numbers to be used in connection with the delivery.
Our delivery partners will attempt to deliver the Goods to the delivery address stated/written by the User during the checkout process. If the goods are still undeliverable, the User shall be responsible for arranging the collection of the Goods and to refund Crafter’s Warehouse JA the wasted courier costs (if applicable).
PRODUCT AVAILABILITY
All products displayed on our website are subject to availability.
SHIPPING IN JAMAICA
Crafter’s Warehouse JA delivers goods island-wide by subcontracting third party vendors and independent contractors Mondays to Fridays, on business days and, only during the hours 9:00 a.m.- 5:00 p.m. (time is subject to change due to Government Issued Covid Restrictions )
Crafter’s Warehouse JA uses third-party vendors and independent couriers such as Jamaica Post and Knutsford Express for parcel deliveries. By selecting the parcel delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, shared to the couriers.
All billing & shipping information must be verified before the order can be processed. You will be contacted via email if your information cannot be verified.
Please note: Crafter’s Warehouse JA does not deliver on weekends (Saturdays and Sundays).
SHIPPING INTERNATIONALLY
We ship internationally using Jamaica Post. Shipping costs vary with weight and volume.
All billing & shipping information must be verified before the order can be processed. You will be contacted via email if your information cannot be verified
Transit time for each order can vary slightly depending on the shipping method chosen.
STORE PICKUP
Store Pickup lets you avoid shipping charges by picking up your order in an Earth Elements Store.
What you need to know:
· During checkout, choose In-Store Pickup
· Place your order and wait to receive a “Ready for pickup” e-mail. (This is a separate e-mail from your order confirmation e-mail.)
· Bring your ID and payment method the store and pick up your items.
· We’ll hold your items at the store for 7 days. If you don’t make it in by then, we’ll cancel the order and refund your method of payment minus a 10% restocking fee.
Who can pick up your order?
You can pick up your order yourself or have someone else collect the order on your behalf.
Please share the pickup person’s name and phone number. Your pickup person will be required to present his/her ID and the order number at the store.
Please note that only you or your designated pickup person can pick up the order. The pickup person will need to verify the contents of the order and sign to confirm accuracy.
PAYMENT ON ORDERS
We accept payments via Credit card, Debit card or bank transfer.
Product prices and delivery charges, if any, are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation. Please retain a copy of your receipt that shows each transaction processed.
WHAT ARE MY RESPONSIBILITIES UPON DELIVERY?
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. If there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem and contact us within 72 hours of your delivery. For any other problem with your order, please refer to our Return Policy.